Warranty Policy
Our commitment to quality and your peace of mind.
Standard Coverage
JH Heatsup products are warranted to be free from defects in materials and workmanship under normal use.
Warranty Period
2 Years for residential heaters.
1 Year for industrial heaters and controllers.
1. Warranty Scope
This warranty applies to the original purchaser of the product and is non-transferable. It covers the repair or replacement of any part of the product that proves to be defective in material or workmanship within the warranty period.
2. What is Not Covered?
This warranty does not cover damage resulting from:
- Improper installation not in accordance with the provided manual.
- Misuse, abuse, negligence, or accident.
- Alteration or modification of the product.
- Power surges or lightning strikes.
- Normal wear and tear (e.g., surface discoloration over time).
3. How to Make a Claim
To obtain warranty service, please contact our support team with the following information:
Proof of purchase (Invoice/Receipt)
Description and photos/video of the defect
Serial number of the unit
Contact Email: [email protected]